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Originally Posted by Chrysalis
Plusnet I feel need to make a firm decision which way they are going to go. Either hard caps or no caps, not all this stuff in between. They also need to be honest with the public more, if they choose not to add upgrades and have an increased contention service then show that on your web page. The 30 min idle thing is a bit of a joke, that is something you would see in the dialup days to stop people hogging modem ports and is supposed to be a mute issue with broadband, is this caused by having fewer ip addresses then customers?
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Nah not fewer IP addresses, they were gambling on BT increasing the number of concurrent sessions per 622Mbit STM-4. BT have not done this and PN do not have enough sessions to have their entire customer base online (this from an official statement from PN informing that there were enough sessions as all userbase isn't online at the same time, implication if all userbase were online not enough sessions available).
That is bad considering that PN have 155Mbit of an STM-4 still not utilised, however when they light up that extra bandwidth it won't come with any extra sessions.
As far as the increased contention service PN are far happier spinning that their 30:1 is better than the norm, despite the fact that BT Wholesale guideline contention on the 50:1 service as calculated by Ofcom for the Margin Squeeze Tests is 25:1.
Graphs look much better now though, the new graph layout manages to nicely avoid the big flat sections that were there previously where capacity available maxed out and traffic shaping was required.
Personally I don't see the problem in just saying that the service is a bargain basement service and is subject to both traffic shaping and to user management if overused. However PN appear to have employed the Iraqi Information Minister, and he has various 'customer support' people spreading his word across ADSLGuide, ISPReview and now here.
Whatever you say Mr Pullen idle timeouts are both to manage your lack of sessions and free up capacity on your traffic shaping kit. Can't be that painful just admitting to it, can it?
Feel free to talk to me in confidence to soothe your soul from having to constantly toe the company line, I know it would really get on my nerves being customer support and unpaid PR in one go.