Quote:
Originally posted by col d
It has always been thecase in my franchise (which we deal with Swindon) that any cases where the service has been down for more than 24 hours we will credit the account with the exact amount that the service costs for the down time, i.e if it is down for three days we will credit back for three days. The customer does need to request this through customer services though
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Have you tried to get through to CS? It's a joke!