Cable Forum - View Single Post

jvn · 03-09-2005, 20:23

I have the standard NTL 200 cable modem, WinXP pro and ethernet to the PC.

My NTL cable modem seems to have died yesterday afternoon (Fri 2 Sept): No matter how many power-off resets I do, the PWR, ENET lights are ON, the D/S light is permanently flashing, and all the others are OFF. It has been like this for over 24hrs now. Suffice to say I have no NTL network connection. After about an hour in total queuing in the NTL broadband helpline I eventually managed to speak to someone today who said someone would call me back to arrange an engineer visit, but that I did not need a new cable modem. That was this morning, and no one has called back so I imagine I will be waiting until Monday now and having to queue again on the helpline...
Does anyone know what could be the cause for this problem with the cable modem - or does this suggest a network fault upstream somewhere? Also, can I claim compensation if my broadband is u/s for several days?
Thanks in advance for any advice...

03-09-2005, 20:23	#1
jvn Inactive Join Date: Sep 2005 Posts: 5	NTL cable modem died? I have the standard NTL 200 cable modem, WinXP pro and ethernet to the PC. My NTL cable modem seems to have died yesterday afternoon (Fri 2 Sept): No matter how many power-off resets I do, the PWR, ENET lights are ON, the D/S light is permanently flashing, and all the others are OFF. It has been like this for over 24hrs now. Suffice to say I have no NTL network connection. After about an hour in total queuing in the NTL broadband helpline I eventually managed to speak to someone today who said someone would call me back to arrange an engineer visit, but that I did not need a new cable modem. That was this morning, and no one has called back so I imagine I will be waiting until Monday now and having to queue again on the helpline... Does anyone know what could be the cause for this problem with the cable modem - or does this suggest a network fault upstream somewhere? Also, can I claim compensation if my broadband is u/s for several days? Thanks in advance for any advice...