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Originally Posted by patrickp
An online test shows what your actual effective speed is at that time connected to that server, Mal - this may be affected by such things as how effectively your system is set up and how good the connection is between you and the server(s) hosting the test.
The modem configuration shows what your speed is meant to be: i.e. what tier you're on.
From the results of your online test, you might a) reconfigure your system b) contact support to get things checked out/fixed or c) consider that you may be connecting to a distant or hard-to-connect to server and that the results aren't worth worrying about.
If your modem configuration shows any discrepancies, you can only contact support and get them to fix it.
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Thanks for the explanation
