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Originally Posted by cos
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Originally Posted by Paul
How long have you waited since emailing the team about your problem? Not long I expect since you have only been a member here 6 days  This site has a lot of success in resolving issues through NTL staff posting here voluntarily and via it's official contact with NTL. Some issues take time to sort out though. |
Not long for NTL standards really 6 emails in two weeks NTLHELL will freeze over by the time they reply? |
Have you listed your issues in a thread anywhere? (Not this one obviously as it would take the thread off topic) I can find posts mentioning a problem with interactive as well as "other" problems.
I would contact a team member again by PM and ask if it would be possible to be given some form of feedback on when the information was passed on to NTL, if it's a lot of problems or a serious local network problem it could take a week for them to gather the necessary information together to base their response on. Give them a decent chance before slating the team and this forums ability to resolve customer issues. The forum team and NTL staff that volunteer their time here do their best to help
