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Originally Posted by Paul
How long have you waited since emailing the team about your problem? Not long I expect since you have only been a member here 6 days  This site has a lot of success in resolving issues through NTL staff posting here voluntarily and via it's official contact with NTL. Some issues take time to sort out though.
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Not long for NTL standards really 6 emails in two weeks NTLHELL will freeze over by the time they reply?