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Re: Its official today NTL and BT are named and shamed
In truth Iâ₠¬ÃƒÆ’¢â€žÂ¢ve never had a bad word about the service I get from NTL Iâ₠¬ÃƒÆ’¢â€žÂ¢m only on the lowest TV package, 1MB BB and Phone.
But the power pack that plugs in to the socket is failing due to the wire connection at the back and Iâ₠¬ÃƒÆ’¢â€žÂ¢ve been on three times to try and get a replacement nowââ‚Âà ‚¬Ãƒâ€šÃ‚¦..Iâà¢Ã¢â‚¬Å¡Ã‚¬Ã¢â€žà ƒâ€šÃ‚¢m in IT Support and I know itââ‚ ¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s the power pack but they go through telling me your connection is working right now and what lights are on etc.
All I want is a replacement sent outââ‚Âà ‚¬Ãƒâ€šÃ‚¦..but this never gets done. The last time someone was calling me back to arrange an engineer to come out, what a waste of time all I need is a power pack posted out.
I can get it working with the old fashion jiggle it till the light comes on but slightest movement near the plug or wire and its gone.
Iâ₠¬ÃƒÆ’¢â€žÂ¢d actually be better if it failed completely as Iâ₠¬ÃƒÆ’¢â€žÂ¢m partly to blame as I donââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t chase them up.
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