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Bludger · 02-09-2005, 14:44

I reported my problem on 18th August. Pretty straight forward, the Receive light is solid but the Send light is flashing. Ok, so there's a problem with my upstream, even I can figure that one out.

An engineer gets booked and can't come out until 23rd August. Fair enough, I can survive for 5 days with no broadband.

Engineer turns up, replaces box on outside of house (ooh, that's really old was his remark) and decides there's a break in the cable between house and little green box. Books the "Cable guys" to fit a new cable. Never mind, I can survive 13 days with no broadband.

Cable guys turn up on 31st August, spend an hour trying to pull a new cable through and then give up. The road needs to be dug up they tell me and then quickly disappear.

Well, I decided to ring NTL today and find out when the road is due to be dug up. Guess what, they didn't know anything about it. Bangs head against wall and pokes eyes out with a sharp stick.

Your call doesn't seem to have been updated sir, what lights do you have on the modem? I explained I have the same flashing Send light that I reported 15 days ago. Ok, he says I'lll need to book an engineer for you. No, no, no I explain. The engineer has already been round and so have the cable guys and I need a new cable. Just ask the guys who came round last Wednesday for an update, they'll tell you.

Another long wait on hold and then he tells me the cable was replaced. Hmm, funny how it's still not working and they told me a different story when they came round.

I now have ANOTHER engineer booked (yes, another week to wait) and what's going to happen? Will I be surprised if he turns up and works out that he can't do anything because the cable needs replacing? Yes, I knew that ages ago.

What do I have to do to get my problem fixed?

02-09-2005, 14:44	#1
Bludger Inactive Join Date: Jun 2005 Posts: 17	Why can't NTL fix my problem? I reported my problem on 18th August. Pretty straight forward, the Receive light is solid but the Send light is flashing. Ok, so there's a problem with my upstream, even I can figure that one out. An engineer gets booked and can't come out until 23rd August. Fair enough, I can survive for 5 days with no broadband. Engineer turns up, replaces box on outside of house (ooh, that's really old was his remark) and decides there's a break in the cable between house and little green box. Books the "Cable guys" to fit a new cable. Never mind, I can survive 13 days with no broadband. Cable guys turn up on 31st August, spend an hour trying to pull a new cable through and then give up. The road needs to be dug up they tell me and then quickly disappear. Well, I decided to ring NTL today and find out when the road is due to be dug up. Guess what, they didn't know anything about it. Bangs head against wall and pokes eyes out with a sharp stick. Your call doesn't seem to have been updated sir, what lights do you have on the modem? I explained I have the same flashing Send light that I reported 15 days ago. Ok, he says I'lll need to book an engineer for you. No, no, no I explain. The engineer has already been round and so have the cable guys and I need a new cable. Just ask the guys who came round last Wednesday for an update, they'll tell you. Another long wait on hold and then he tells me the cable was replaced. Hmm, funny how it's still not working and they told me a different story when they came round. I now have ANOTHER engineer booked (yes, another week to wait) and what's going to happen? Will I be surprised if he turns up and works out that he can't do anything because the cable needs replacing? Yes, I knew that ages ago. What do I have to do to get my problem fixed?