[Downloads]

Originally Posted by slowcoach

Why shouldn't 3Mbs customers be first with 10Mbs, relatively speaking we pay over the odds for our service compared to the other tiers, there is nothing to stop anyone else upgrading to the top tier now in order to be in the group getting 10Mbs first. 3Mbs customers are obviously more profitable to ntl so they are just trying to keep us happy.

Talking of happy, personally I have found ntl excellent from the day they arrived to install the service, 8 am prompt, no mess to clear up after, setup and running in minutes after they had gone, perfic.

I have only called CS 2 times but got through immediately both times, the associates I spoke to were knowledgeable and helpful, I thought there had been a glitch in the billing but it was just the e-mail billing information which was incorrect one month, the actual DD was done correctly.

Reliability of services has been excellent, the only time that there has been a slight hiccup was when upgrades were being done, which is to be expected.

I was happy paying 37.99 for 1.5Mbs but it looks like I will be on 10Mbs within 13 months of signing up, for the same price, can't be bad.

I have gone over the daily soft cap when I was trying various Linux distros, but usually I would assume I am normally well within the limits, although I have never really felt the need to check.

I have never regretted moving from ADSL, in fact I just wish I had done it years ago. The only thing that put me off for so long was all the horror stories I read on the Internet about ntl. Someone told me at the time †œIf you can get Cable, get Cableââ‚ƚ¬Ã‚ÂÂÂ�, good advice as it turned out.

*more appreciative claps* My experience of NTL has been almost identical to yours, and whilst i am no fan of NTL i appreciate they are pushing forward. If you speak to my work colleagues living in my area who can't get NTL, they are so, so jealous of the 10mb i will be getting. One colleague is on 1mb (with Zen i think) and his ISP has said that there is no plans to increase this speed at all. Lets deal in realism. NTL push forward with speeds they are able to and are releastic for millions of customers, not a few thousand. Do people really think NTL can just go and say lets do a 24 meg service when all of their customers might not be able to get it? Something has to be delivered that all can receive.