[slowcoach]

Why shouldn't 3Mbs customers be first with 10Mbs, relatively speaking we pay over the odds for our service compared to the other tiers, there is nothing to stop anyone else upgrading to the top tier now in order to be in the group getting 10Mbs first. 3Mbs customers are obviously more profitable to ntl so they are just trying to keep us happy.

Talking of happy, personally I have found ntl excellent from the day they arrived to install the service, 8 am prompt, no mess to clear up after, setup and running in minutes after they had gone, perfic.

I have only called CS 2 times but got through immediately both times, the associates I spoke to were knowledgeable and helpful, I thought there had been a glitch in the billing but it was just the e-mail billing information which was incorrect one month, the actual DD was done correctly.

Reliability of services has been excellent, the only time that there has been a slight hiccup was when upgrades were being done, which is to be expected.

I was happy paying 37.99 for 1.5Mbs but it looks like I will be on 10Mbs within 13 months of signing up, for the same price, can't be bad.

I have gone over the daily soft cap when I was trying various Linux distros, but usually I would assume I am normally well within the limits, although I have never really felt the need to check.

I have never regretted moving from ADSL, in fact I just wish I had done it years ago. The only thing that put me off for so long was all the horror stories I read on the Internet about ntl. Someone told me at the time †œIf you can get Cable, get Cableââ‚ƚ¬Ã‚ÂÂÂ�, good advice as it turned out.