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Originally Posted by gohadz
Definatly agree that BTs CS is terrible, because them, along with Sky, are just seemingly after the money. However, for me NTLs CS has actually been helpful, which is why we stuck with them and not BT/Sky.
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To illustrate this: I currently have a fault on my BT phone (the caller hears one ring and static, the phone doesn't ring). I've been on the phone to BT, and just been told that if it is my equipment at fault, I *could* be charged a £50 call out fee, and £60 to fix it! £110!..