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Originally Posted by spike7451
It's the analog STB that NTL is'nt worried about & it's in the T&C's that it's the customers job to return the Digi STB (even tho we use a outside agency for collections) & that if the box is'nt returned,you could be billed £250.00 !!
AND that's from a very good authority!
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Actually the T+C were changed after we brought it up with ntl's chief executive officer Simon Duffy, that it wasn't fair to the customer to be left with the responsibility of returning the equipment.
As a result the T+C have been changed and there is now three options the customer now has on returning the equipment.
http://www.home.ntl.com/page/equipmentreturns