Originally Posted by timaeus

I have recently moved to a non-cabled area. When I gave my cancellation over the phone in July, ntl told me the following things would happen-

1. I would receive written confirmation of disconnection date (25th August).
2. A final bill would be sent to my new address.
3. ntl would cancel the direct debits they hold with my bank.
4. ntl would contact me to arrange collection of my STB.

Needless to say, none of these have happened.

CS have assured me my services were 'disconnected' on 25th August. If this is the case, why have they just taken £24.99 from my bank account (five days after they claimed my service was 'disconnected')? The CS rep I've just spoken to admitted she had no idea!

I just want ntl to close my accounts correctly and take back their STB. Why are they making this so difficult??