Cable Forum - View Single Post - Its official today NTL and BT are named and shamed

Horace · 01-09-2005, 15:07

The Which broadband report I have in front of me, from last month, gives the following figures for "very satisfied" customers; figures in brackets are the sample size :

NTL : 19% (1883)
BT : 34% (2839)
AOL : 35% (602)
Wannadoo 37% (1008)
Virgin.net : 44% (301)
Telewest : 53% (1016)
Plusnet : 71% (391)
Freedom 2 Surf : 80% (111)

I've only included a few to give you the general picture.
Most of the top ranked suppliers have tiny sample sizes e.g.. Metronet 91% (64).So far as meaningful samples are concerned Telewest and Plusnet seem to come out as having the most satisfied customers.

I would of thought the comparison between NTL and Telewest was a pretty good guide and NTL should at least be aiming for the customer satisfaction levels that Telewest have attained.

01-09-2005, 15:07	#29
Horace ©Beam Software Join Date: Jan 2004 Location: Teesside Services: BB (200mbit), 1x V6, iPad, iPhone Posts: 1,411	Re: Its official today NTL and BT are named and shamed The Which broadband report I have in front of me, from last month, gives the following figures for "very satisfied" customers; figures in brackets are the sample size : NTL : 19% (1883) BT : 34% (2839) AOL : 35% (602) Wannadoo 37% (1008) Virgin.net : 44% (301) Telewest : 53% (1016) Plusnet : 71% (391) Freedom 2 Surf : 80% (111) I've only included a few to give you the general picture. Most of the top ranked suppliers have tiny sample sizes e.g.. Metronet 91% (64).So far as meaningful samples are concerned Telewest and Plusnet seem to come out as having the most satisfied customers. I would of thought the comparison between NTL and Telewest was a pretty good guide and NTL should at least be aiming for the customer satisfaction levels that Telewest have attained.