Cable Forum - View Single Post - Its official today NTL and BT are named and shamed

themelon · 01-09-2005, 13:06

I have never had any major problems with ntl.

I have to say I have had some big style problems with BT, which were never resolved but it is possible they might have changed.

Its all very well Which telling us to move providers BUT 95% of other telco providers only provide calls/billing and not the actual lines. It is not exactly rocket science to produce a bill detailing telephone calls (which ntl and bt do very well), it is however much harder to provide and install a line and ensure that all the equipment at street level, exchange level etc etc is kept up to date and working.

Even one-tel, toucan with line rental are BT Wholesale products so BT still provide and fix the line, its an easy life for the likes of one-tel and talk talk who just handle the billing side of things, any faults are passed off to BT if its through a BT line or ntl through an ntl line.

Most people are misguided, probably the main reason they are happy is nothing to do with customer service. Its either their bills are cheaper, or the particular company in question is more leanient on them not paying in time.

How the hell can you be 50% happy with Blahtel, when all they do is provide a bill, without BT/ntl you wouldnt have the damn line in the first place!! Lets let these clowns provide a line and then see how they do in these ratings! It literally will be bean cans and string!!

I also find it highly amusing that One-Tel have any satisfied customers, after my brief but torrid encounter trying to use them on an ntl line (to save money) I recieved Debt collection notices for an ADSL Broadband product which I never requested in my life, I dont want ADSL, It doesnt work on my line, I dont need it but it didnt stop them trying to bill me for it! Only recently has this been resolved after contacting OFCOM

01-09-2005, 13:06	#25
themelon Inactive Join Date: Dec 2003 Location: Stoke-On-Trent Posts: 561	Re: Its official today NTL and BT are named and shamed I have never had any major problems with ntl. I have to say I have had some big style problems with BT, which were never resolved but it is possible they might have changed. Its all very well Which telling us to move providers BUT 95% of other telco providers only provide calls/billing and not the actual lines. It is not exactly rocket science to produce a bill detailing telephone calls (which ntl and bt do very well), it is however much harder to provide and install a line and ensure that all the equipment at street level, exchange level etc etc is kept up to date and working. Even one-tel, toucan with line rental are BT Wholesale products so BT still provide and fix the line, its an easy life for the likes of one-tel and talk talk who just handle the billing side of things, any faults are passed off to BT if its through a BT line or ntl through an ntl line. Most people are misguided, probably the main reason they are happy is nothing to do with customer service. Its either their bills are cheaper, or the particular company in question is more leanient on them not paying in time. How the hell can you be 50% happy with Blahtel, when all they do is provide a bill, without BT/ntl you wouldnt have the damn line in the first place!! Lets let these clowns provide a line and then see how they do in these ratings! It literally will be bean cans and string!! I also find it highly amusing that One-Tel have any satisfied customers, after my brief but torrid encounter trying to use them on an ntl line (to save money) I recieved Debt collection notices for an ADSL Broadband product which I never requested in my life, I dont want ADSL, It doesnt work on my line, I dont need it but it didnt stop them trying to bill me for it! Only recently has this been resolved after contacting OFCOM