Thread: Connection Dropping - Help Please (long)
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Old 01-09-2005, 12:42   #20
Saneboy13
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Re: Connection Dropping - Help Please (long)
Quote:
Originally Posted by darrencftse
Hi

Im having the same problem with my NTL broadband, i have been losing connecting for about 2 months or so now, when the connection drops, the rdy light would be flashing and then disappear, after a while it comes back, sometimes the sync light would go with it but not as often.

I've had 4 engineers out to try to sort this problem out, each visit they would test the signal and they say it was fine and they can't do anything because the problem isn't happening right now, and i have to call them again when it drops.

Please help, i don't want to have another engineer out just to say my signal is fine when it isn't.
What levels are they saying are alright? downstream? because the problem that you have there looks like an upstream issue. Sync light is for down stream, Rdy light is for upstream! you need to get them back out and check the return path I say
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