Cable Forum - View Single Post - Its official today NTL and BT are named and shamed

APS · 01-09-2005, 10:37

If you read the Which PR story you will also see that either Chimaera heard wrong or GMTV misreported the statistic. The Which site says only 21% of NTL customers were "very satisfied"..not unhappy. They don't quote an "unhappy" figure. I am not sure the end result is any better though...my own experience with NTL is that they are middle of the road, i.e. as bad or good as most other big players.

The time taken to answer the phone is now definitely shorter than it used to be and the staff polite. However recently I have experienced one member of staff saying they would change an option on my account but not doing it and I also have experienced an overcharging issue.

APS

01-09-2005, 10:37	#12
APS Inactive Join Date: Jan 2004 Posts: 216	Re: Its official today NTL and BT are named and shamed If you read the Which PR story you will also see that either Chimaera heard wrong or GMTV misreported the statistic. The Which site says only 21% of NTL customers were "very satisfied"..not unhappy. They don't quote an "unhappy" figure. I am not sure the end result is any better though...my own experience with NTL is that they are middle of the road, i.e. as bad or good as most other big players. The time taken to answer the phone is now definitely shorter than it used to be and the staff polite. However recently I have experienced one member of staff saying they would change an option on my account but not doing it and I also have experienced an overcharging issue. APS