Cable Forum - View Single Post - I cancelled and live in France and am still being billed

colinbar · 01-09-2005, 08:35

Hi,
I cancelled my package by phone on 30/6, (received confirmation back from them a week later) we gave them the 20/7 as moving date and the engineer turned up on 19/7 to take the STB, I asked him to leave the phone on till the next day, although he said he would, an hour later the phone was dead.
We received a statement at the end of July charging us upto 25 Aug, I accepted that as I took it to be under the 30 day notice.
I gave my daughter's address as a forwarding address and she tells me that we have just received another invoice from NTL for ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£87 and billing us for the next period upto 25 Sep.

I do not want to have to start ringing up from France and being held in a queue for ages and then paying a hefty telephone bill because of NTL's mistake. (0800 numbers cost from France)

Has anyone got any alternate ideas I can do to sort this out??

Regards

01-09-2005, 08:35	#1
colinbar Inactive Join Date: Jan 2004 Posts: 25	I cancelled and live in France and am still being billed Hi, I cancelled my package by phone on 30/6, (received confirmation back from them a week later) we gave them the 20/7 as moving date and the engineer turned up on 19/7 to take the STB, I asked him to leave the phone on till the next day, although he said he would, an hour later the phone was dead. We received a statement at the end of July charging us upto 25 Aug, I accepted that as I took it to be under the 30 day notice. I gave my daughter's address as a forwarding address and she tells me that we have just received another invoice from NTL for ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£87 and billing us for the next period upto 25 Sep. I do not want to have to start ringing up from France and being held in a queue for ages and then paying a hefty telephone bill because of NTL's mistake. (0800 numbers cost from France) Has anyone got any alternate ideas I can do to sort this out?? Regards