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Originally Posted by jimbo
Sounds like a fault then. Give Faults a call on 0800 052 2000 (Option 3). They're open until 5pm today, and then 10am-4pm tomorrow, and 9am-5pm on the Bank holiday.
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Spoke to faults. The guy said he would reset my service and to leave the box on for 30 minutes and then switch it off for 30 secs, turn it back on whilst holding the down key on the remote.
Did all of this and no change.