Spike,
You sound exactly like the sort of engineer I'd have been happy to have! Sorry I didn't pick up on your little joke - my engineer hadn't got a clue about how to register!
By the way (to all) - I wasn't asking for help at all with the PC, just to wait for my reboot to see if my connection worked (he already knew I was 'PC competent', and should have guessed anyway with the 3 machines I have here!) And Jules is right - it was just the way he said 'no, we don't do that' in such a sarcastic way and laughed at me that got me going!
Thanks everyone for listening. A problem shared and all that! I'm just enjoying my 3Meg connection now
