Re: NTL Customer Services: Your personal experience
Simple answer here. If your cable feed is coming via another property you need to have an easement (legal right) for the passage of the service over that property.
When you sign the Ts & Cs (contract) you grant ntl an easement over your own property for them to run the cable across your garden. You can't grant ntl that right over property that has nothing to do with you.
Regardless of the health and safety or whatever excuses, simply put any new owner of next door would be well within their rights to simply sever the cable from their property to yours, leaving you high and dry.
time for complaints to ntl me thinks. Responsetek works well.
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