[QUOTE=Scott_Lee67]Eventually we agree on the earliest possible date (because of my work) for them to come and rectify their mistake for the 3rd of September.[QUOTE]
Ok heres an update for you... Several days after my visit from NTL's 'engineers' (I use that term loosely as it implies a certain degree of expertise!) I got laid off from work so naturally I urgently needed the phone to be calling round for work.. I call NTL and reschedule for Friday 26th (an altogether, relatively painless experience).
On the 25th whilst i'm out cleaning my windows an NTL van turns up and 2 chaps get out. "have you come to install a telephone for me?" I ask them. "No, there's engineers coming tomorrow to do that". They both look into the cable hole outside my wall for some reason. I ask therm what they came for and they tell me that it is to do with the position of the box on the house next door. They ask me if anybody lives there and as I had just moved out I confirm that the house is empty which seems to please them. Apparently, instead of me getting a new box put on the outside of my new house they have just plumbed my connection into the box attached to the house next door where I used to live...
I ask them if this is a temporary arrangement and they say no and that the box will just be moved over to my property. Apparently they did not want to put another box on my wall as their service cabinet is in a precarious position and they weren't willing to risk life and limb with the local traffic to do the cabling...
Anyway, 2 more guys turn up as arranged the next day and simply cable my phone to the box on the wall next door and leave it in that position. This took ten minutes to do so why the guys the previous day couldn't have done it baffles me). They assure me that this is ok and that if anybody else moves in we can simply share the same box.
Several questions arise from this which, I am loathe to approach NTL for answers for given their track record. Which are:
1) Can 2 properties share one wall box?
2) Should the box have been moved over to my property?
3) If somebody does move in next door and uses NTL, won't I be using their cable from the street?
Any answers to these questions would be much appreciated.
Finally, I sent a complaint off to NTL but as yet no reply. I should imagine that being so inept they are inundated with them, hence the delay... Will let you all know the outcome so watch this space
