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Originally Posted by nffc
true, but as a matter of courtesy, you'd expect to see a customer can connect before you pee off into the sunset  |
i think we'd all like to see that level of courtesy....at the least the engineer should be polite.... which doesnt seem to have been the case here.
in practical terms though, spike is right (as far as i understand it...i left the employ of ntl in october of last year) in what he has stated
"we are not computer trained & not respinsible for anything to do with the customers Pc"
if the engineer was to stop with every new subscriber to ensure they could install usb drivers, additional software on the BBinstaller cd, complete registration, as much as this would show ntl in a good light, i cant see it as being practical.
i'm not aware if Customer services give out any advice to new subscribers....but i'd imagine it would save a fair bit of bad feeling (as bluestraw has described) if the customer was advised that a charge would be incurred if they required the engineer to assist with the pc, instalation, registration side of things.