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Originally Posted by SLM
Bluestraw 2 more points to pick up on are.....1 minute can very easy turn into 60 and there is a charge for "help" (or configuring) the pc.
But you are correct his attitude does sound very bad.
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I know what you mean, but we had previously had a discussion about computers, and he was well aware I knew what I was doing. I did explicitly ask for him to wait just while I saw if the modem would find an IP address, but of course he didn't understand that...
On reflection, he really wasn't doing much wrong, just tried to 'talk down' to me like I was an idiot, and it wound me up. Seemed such a nice guy to start with, and he just 'turned'. Ah well, such is life.