[ForestJono]

Originally Posted by Bifta

My partners sister (her husband called me about it), is having real trouble trying to get something fixed by NTL, he called me last night as he had no connection to the internet. I went over and took a look, he connects using USB but there was no USB light on the modem and nothing listed for the modem in the device manager (had to unhide to show them), tried the USB cable on his scanner and it works fine, as does the USB ports on the PC. He's phoned NTL a few times now about it but get's a severely irritating indian woman who keeps feeding him some crap about network wide problems. I can't see how a network fault would cause the USB light to go off. At the moment he's told them if they don't get it sorted then he's going to rip the whole lot out (phone/broadband AND TV) and go with someone else but they still haven't scheduled him an engineers visit to look at the modem. It's not the first time they've had trouble, they had bother a couple of weeks back and the engineers never bothered turning up on the day they said they would.

Is anyone able to get someone (who can preferably speak english) to give him a ring, he's given me all of his account details in case they're needed, it'd be much appreciated.

I'm having what seems like exactly the same problem since Saturday. Just 3 lights constantly on the modem (Power, RDY and SNCY (something like that, going from memory). No amount of rebooting will make any difference. Got through to the so called support centre this morning, after the Indian guy talked me through a "logical reboot" that didn't work (which involved unplugging the modem for 30 seconds, like I hadn't tried that myself several times!!), he ran out of ideas and said that a lot of customers in my area are experiencing the same problem and someone will call me in the next 72 hours. Sounds like a fob-off, will wait and see.