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Bluestraw · 30-08-2005, 15:51

Can someone tell me if I'm being unreasonable here please... (and please don't just flame me!!!)

I had NTL BB installed today, and for most of the time everything went just fine. I had a nice chat with the engineer, and he even told me 'I don't know anything about computers or how things work, I just install the wires'. Fine, I don't care about that!

At the end, he connected my modem and the lights came on as expected. I connected to my router, and was just rebooting ready to test the connection (and register), when he moved to leave. I asked him to wait a couple of mins while I checked I could get online, and he completely refused, saying that's not part of the deal. He told me that the modem lights were on, so 'nothing else could go wrong'! In my IT experience, I know that a LOT of stuff could go wrong (e.g. faulty ethernet cable, faulty modem socket etc). He laughed and told me 'he knows exactly what he's doing after 5 years' (a bit different to the earlier conversations about PCs - he didn't even know that you could do a 'manual' URL install) then walked out the door.

I was just a little shocked by this. Surely it's just polite to wait until the customer can connect? I can well imagine someone less familiar with PCs etc would be nervous to finish the last part by themselves. Also, it was a very simple install for him (just 1 short coax replacement to an existing wall box), so he shouldn't have been in a hurry.

I feel angry, but not sure if I'm maybe expecting too much! I know there are NTL engineers on here - is it normal just to 'up and leave', even if asked to hang on for 1 minute?

30-08-2005, 15:51	#1
Bluestraw Inactive Join Date: Aug 2005 Posts: 24	Installation 'Problem' Can someone tell me if I'm being unreasonable here please... (and please don't just flame me!!!) I had NTL BB installed today, and for most of the time everything went just fine. I had a nice chat with the engineer, and he even told me 'I don't know anything about computers or how things work, I just install the wires'. Fine, I don't care about that! At the end, he connected my modem and the lights came on as expected. I connected to my router, and was just rebooting ready to test the connection (and register), when he moved to leave. I asked him to wait a couple of mins while I checked I could get online, and he completely refused, saying that's not part of the deal. He told me that the modem lights were on, so 'nothing else could go wrong'! In my IT experience, I know that a LOT of stuff could go wrong (e.g. faulty ethernet cable, faulty modem socket etc). He laughed and told me 'he knows exactly what he's doing after 5 years' (a bit different to the earlier conversations about PCs - he didn't even know that you could do a 'manual' URL install) then walked out the door. I was just a little shocked by this. Surely it's just polite to wait until the customer can connect? I can well imagine someone less familiar with PCs etc would be nervous to finish the last part by themselves. Also, it was a very simple install for him (just 1 short coax replacement to an existing wall box), so he shouldn't have been in a hurry. I feel angry, but not sure if I'm maybe expecting too much! I know there are NTL engineers on here - is it normal just to 'up and leave', even if asked to hang on for 1 minute?