Cable Forum - View Single Post - Connection Dropping

sheppy99 · 30-08-2005, 12:18

Hi,
I have been having intermittent connection dropping problems for several weeks now and have tried in vain to get a fix from NTL. So far my Surfboard has been swapped for a NTL 100, the engineer has adjusted the gain in the cabinet and confirmed the received signal is good, in desperation I've plugged a TV into the cable outlet and the TV picture is good with no interference or co-channel interference. My received signal levels are 7.2dBmV with SNR of 31.0dB, upstream power is 37.50dBmV and the modem has the firmware update with the NTL logo. I have Microsoft ISA 2004 as a firewall and have allowed DHCP packets through as well as ping's. ISA attempts to contact specified hosts on the internet every couple of minutes and sends me an email when they are down, I get several of these per day and can't get on the net / MSN drops often.
Any clues how I can persuade tech support that something isn't working or do I just have to give up and move to ADSL?

30-08-2005, 12:18	#1
sheppy99 Inactive Join Date: Aug 2005 Location: Rugby Services: 10Meg VMBB, 8Meg Plusnet BB, BT Phone & VOIP Posts: 44	Connection Dropping - Help Please (long) Hi, I have been having intermittent connection dropping problems for several weeks now and have tried in vain to get a fix from NTL. So far my Surfboard has been swapped for a NTL 100, the engineer has adjusted the gain in the cabinet and confirmed the received signal is good, in desperation I've plugged a TV into the cable outlet and the TV picture is good with no interference or co-channel interference. My received signal levels are 7.2dBmV with SNR of 31.0dB, upstream power is 37.50dBmV and the modem has the firmware update with the NTL logo. I have Microsoft ISA 2004 as a firewall and have allowed DHCP packets through as well as ping's. ISA attempts to contact specified hosts on the internet every couple of minutes and sends me an email when they are down, I get several of these per day and can't get on the net / MSN drops often. Any clues how I can persuade tech support that something isn't working or do I just have to give up and move to ADSL?