[liamboyle06]

Originally Posted by simbr

liamboyle06: log into the email management screen at
https://autoreg.autoregister.net/cgi-bin/xtrmail
using the username that works and check that the other username is still listed

If it is there try going to the password update screen at https://autoreg.autoregister.net/cgi-bin/chgpwd and doing a null update (enter the current password three times) to refresh the account.

Thanks for that advice, unfortunatly the other account is still not found there, but is available to use if wanted.