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Originally Posted by mcmanic
Yep agree, you would 1st think that they would at leat e-mail you if you go over the soft cap instead of sending through royal mail, after all we all know letters go missing and you may not even know about it  , other companies do, |
Like the way that they email you to tell you that your mailbox is over their "high water mark". That always makes me laugh, your mailbox is full but they are just stuffing even more in there! Like that helps you in some way ! ha ha
They
must have some way to log usage otherwise how would they know who to send letters to. In that case, why can't they let us as the user have access to their data with an online service (via our account details?) to check & do something about our usage before we get way over the top.
Car manufacturers provide a speedo so you know when your going to break the speed limit, it's really just a similar function but at the NTL end of the network.
Also, why can't they follow the mobile phone companies lead and go to pay-as-you-use systems. Something like 1 pence per Megabyte. Then it would really make people take account of their usage.
As a personal curiosity, do the business rates have caps on them ?