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Originally Posted by sleepless
Just a thought, apologies if others have mentioned this (I'm a little ******  ).
If ntl are sending these letters out asking for punters to call in etc. to explain themselves then they should provide a means to monitor their downloads. Failing to do so could lead to ntl being liable to legal ramifications.
How do Mr & Mrs NonTechy with 5 kids who like listening/watching broadband Plus all day monitor their downloads. Do they really want to?
Lots of loop holes here.
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Yep agree, you would 1st think that they would at leat e-mail you if you go over the soft cap instead of sending through royal mail, after all we all know letters go missing and you may not even know about it

, other companies do,
For me i rather they did hard cap and strictly enforce and have different download limit/unlimited options - why? - because this at the moment is a guessing game, do i go over?, will i get done?, how much can i go over?, how often can i go over?.
There should be some sort of direct link to what you download, a personal webspace/chart and i don't want anything running on my PC via software either, i have enought stuff in my taskbar using up resources and don't need anything else, i don't use the BB software NTL supply and don't want to use any BB usage Monitor, what would they want you to install next - blooming AOL likeness browser?, lol