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Gizmo1 · 27-08-2005, 18:09

Last night connection slowed down again, speed test results almost identical to before.

Rang BB Tech Support got through to India and explained the problem and they confirmed that the service had again been reduced from 3 Meg to 2 Meg. She had to get supervisor to reset speed to 3 meg.

Rang customer services and they agreed to give me 3 months broadband at half price as compensation for inconvenience.

I am still wondering why the speed is being knocked back like this. Anyone got any ideas?

27-08-2005, 18:09	#15
Gizmo1 Inactive Join Date: Jan 2004 Posts: 20	Re: Help with speed problems in Ipswich area Last night connection slowed down again, speed test results almost identical to before. Rang BB Tech Support got through to India and explained the problem and they confirmed that the service had again been reduced from 3 Meg to 2 Meg. She had to get supervisor to reset speed to 3 meg. Rang customer services and they agreed to give me 3 months broadband at half price as compensation for inconvenience. I am still wondering why the speed is being knocked back like this. Anyone got any ideas?