Cable Forum - View Single Post - ntl Confirms 10Mb Broadband Speed Increase

Stephen · 27-08-2005, 14:13

Robc66, I think that you will find customer service staff get a lot of training on the products they are trying to help with but some are more informed than others as we like to keep up with news and info, where as ntl have a habit of not training on new products until they are due to be released. so that may be why the cs staff do not really know about the 10MB upgrades. Ask them again in a few months and it will be different.

I used to work in CS but am now in ntl Business.

27-08-2005, 14:13	#678
Stephen Smeghead Join Date: Feb 2004 Location: Glasgow Age: 44 Services: Sky Q 2Tb, Sky Q mini, boxsets and Sports & Movies HD, Sky Fibre unlimited Posts: 14,599	Re: ntl Confirms 10Mb Broadband Speed Increase Robc66, I think that you will find customer service staff get a lot of training on the products they are trying to help with but some are more informed than others as we like to keep up with news and info, where as ntl have a habit of not training on new products until they are due to be released. so that may be why the cs staff do not really know about the 10MB upgrades. Ask them again in a few months and it will be different. I used to work in CS but am now in ntl Business. __________________ AMD Ryzen 7 7700 \| 32GB DDR5 6000 \| RADEON 7900XT \| WD 2TB NVME