Quote:
Originally posted by towny
But NTL is compelled by law to provide a reasonable level of service. We have to allow for things to go wrong, but if service levels become atrocious, a court can decide that they have failed to provide reasonable service, as defined by trading standards legislation, and take action accordingly.
The absence of a Service Level Agreement in the T&Cs is not carte blanche for NTL to provide thoroughly unacceptable levels of service. I accept when I sign up that I am not guaranteed a certain level of uptime because I know that I still have the backing of the law if things go completely wrong.
I have no particular incident in mind here - just discussing in general terms the laws that all companies must adhere to re service quality, and which they cannot exempt themselves from by imposing terms and conditions of service.
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Which is why I said at the end of my post - 'although these are given discretionally in extreme circumstances'.