I live in Swindon too, and have never had it go down once, unless it goes down when I'm at work so I never know about it!!
A mate of mine who lives less than a mile away did have problems a couple of weeks ago, and on Wednesday I think, but mine was working fine at these times.
I'm very happy from the service I get from NTL.
I don't have the email problems as I don't use their email servers (I used to but have re-routed my email away from NTL due to the amount of spam)
The only time I experienced problems with NTL for the internet was not long after they started their completely free dial-up service, was very difficult to get connected for a couple of weeks.
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