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Originally Posted by Chrysalis
jimbo whats the number to hit swansea direct bypassing india?
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There isn't one
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This looks like the ntl:home modem firmware fault that started on Thursday. Does your friend have a solid SYNC/READY light straight after a hard (power) reboot? If so they will need a new modem as the modem firmware is fried. I suspect they rebooted the modem whilst the firmware was updating
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A call to Tech support should result in an engineer booking for a new modem
If not, apologies