Cable Forum - View Single Post - NTL (indian support centre) causing loads of grief

sheilablige · 26-08-2005, 18:22

Poor India they get all the grief (!) but are in fact given the same tools/equipment and info to work with as the UK techs at NTL - I think the diff being that possibly they can't go home and fiddle with pc and that they can understand us as well as we can understand them!!!!! They are totally useless in the main.

Does the USB in dev manager have any ! ? or X by/on it? If so you could try USB scrub and re-install - you will need the installer disc to make life easier. Make sure you do FULL reboot of both PC and STB when requested (not just restart computer)

Of course you can always check if enet card is installed (especially if it's a newer pc) and then just remove USB converter.

Has anyone actually checked for area fault?

Hope this is of SOME use

Regards Sheila (ex NTL)
__________________

PS - tech support managers will not be able to help with tech matters - can usually only deal with a/c probs!

26-08-2005, 18:22	#4
sheilablige Inactive Join Date: Aug 2005 Posts: 10	Re: NTL (indian support centre) causing loads of grief Poor India they get all the grief (!) but are in fact given the same tools/equipment and info to work with as the UK techs at NTL - I think the diff being that possibly they can't go home and fiddle with pc and that they can understand us as well as we can understand them!!!!! They are totally useless in the main. Does the USB in dev manager have any ! ? or X by/on it? If so you could try USB scrub and re-install - you will need the installer disc to make life easier. Make sure you do FULL reboot of both PC and STB when requested (not just restart computer) Of course you can always check if enet card is installed (especially if it's a newer pc) and then just remove USB converter. Has anyone actually checked for area fault? Hope this is of SOME use Regards Sheila (ex NTL) __________________ PS - tech support managers will not be able to help with tech matters - can usually only deal with a/c probs!