Cable Forum - View Single Post - NTL (indian support centre) causing loads of grief

fatnose12 · 26-08-2005, 18:09

When I had a problem recently, I was advised to ask for someone in the English call centre, was put through to someone who had a clue. Unfortunatly NTL like most other UK companies who outsource their customer services to India, only give their call centres a limited amout of autonomy, most of their Indian call centre staff can't think outside of the box in fact couldn't find their way out of a wet cardboard box. NTL proberbly us the same call centre as the TSB bank, National rail enquries, and one of the major insurers( I forget who.) The opperator gets a screen message tell him/her where the call is coming from and which company is involved. If its anything other than what is on the screen they have not got a clue.

26-08-2005, 18:09	#3
fatnose12 Inactive Join Date: Feb 2005 Location: Herts Age: 66 Services: V+ Box, XL TV package, L phone package, 4mg BB, And the Ã‚Â£10 mobile deal. Posts: 19	Re: NTL (indian support centre) causing loads of grief When I had a problem recently, I was advised to ask for someone in the English call centre, was put through to someone who had a clue. Unfortunatly NTL like most other UK companies who outsource their customer services to India, only give their call centres a limited amout of autonomy, most of their Indian call centre staff can't think outside of the box in fact couldn't find their way out of a wet cardboard box. NTL proberbly us the same call centre as the TSB bank, National rail enquries, and one of the major insurers( I forget who.) The opperator gets a screen message tell him/her where the call is coming from and which company is involved. If its anything other than what is on the screen they have not got a clue.