yeah, I hate to disagree with you here RD, but if people are 'dependent on the internet' then maybe they should be paying for a service with guaranteed uptime.
The only people I know who are dependant on their internet access is those who use it for business.
HOWEVER, just because it isnt a commercial service doesnt mean that in extreme cases you shouldnt be entitled to refunds/compensation. The phone service is similar, but if you lose that for more than 2 days or something arent you entitled to a reduced bill? I dont see why the net access shouldnt be the same.
oh and using XBox Live is _not_ being dependant on the net RD
