Quote:
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Originally Posted by Bifta
So why didn't you just ban their IP from your forums? Customer service doesn't generally include asking your customers to bugger off elsewhere.
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Another ISP did ban ip numbers with some customers who was similar abusive to staff and posting in the forums. These customers moved to other ISPs but still created similar problems on other forums giving bad publicity for the old ISP.
The phrase
damned if they do and damned if they don't comes to mind.
