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total cock up
firstly i'll say hi being a newbie
my ex partner subscribed to ntl during thier 3 for £30.00 offer but only wanted telephone and broadband so she got 2 for £20.00 but when the engineer turned up he installed all three.when she signed up she recommended a friend and was told that she would get a £30.00 credit she also was told she would get 3 months free,and could pay via payment card.after 4 months the first bill arrived with charges which she had no problem with, the only prob was the fact that she still hadnt recieved the payment card which she had repeatedly rang for and that on the bill there was no credit for £30.00 she repeatedly rang re this matter and was told it was being sorted.
she now rings today to be told her account has been cancelled and the outstanding balance has been sent to a collections agency. is this the normal state of affairs when dealing with these people.
i've told her to draw it out as long as possible and try and get it to court for the publicity as the snotty woman she spoke to this afternoon wasnt interested
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