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I honestly think some people over hype these things, if it was a great a problem, there would of have been something done about it.
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Sorry but FFS.
I wouldn't be bothering to post here for fun.
How much plainer can I make it?
There are problems and NTL are useless at fixing them.
A customer signed up and was connected last week. I had to go back yesterday and was greatly relieved and, frankly, surprised to find it all working fine. This customer lives within 500 yards of two others who are having horrendous problems which I can't get fixed.
So yes some customers are currently having a good experience and well done for NTL for those. Getting some of them working fine idicates that the problems can be fixed.
Should be simple enough. Very basic but try looking at a happy customers setting on the same node and an unhappy one and figure out what is set up differently.
We are not over hyping this, we are incredibly frustrated.