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Originally Posted by IanUK
Looks that way, tomorrow it will be a fortnight since my official contact with NTL telling them about the poor Poplar Proxies, its obvious they know about the terrible proxies from the many many complaints people have made, but they have decided to ignore it - probably because they cannot do anything about it.
I've wasted a considerable amount of my time collecting traces and writing all these messages when I could be doing something better, NTL customer support really is awful, once they have your money they don't care it seems.
These are servers I own, I need good speeds to them or what is the point in paying for a 3mb connection, I have proved its the proxies, I have shown them traces, I've raised tickets with 2 of the biggest hosting companies in the USA - they have told me its the proxies, but *still* nothing is done.
As I have said many times (and proved when the 3mb increase came and the proxies were misconfigured) the proxies make 10mb useless, there is absolutely no point in anyone (in my area certainly) upgrading because they can't even reach 3mb most of the time let alone 10.
Pathetic
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Ian I have said it numerous times now, they can do something about it. They can stop haveing them cumpolsary. But its a decision someone wont budge on. The cash they save I would guess is neglegible since browsers now days by default cache images. Browsing is so much faster and smoother on a broadband connection with no proxies, but so many of us here have got used to this. People go into robot mode when they specify a new proxy every day.