Cable Forum - View Single Post - Well done to NTL

Paul K · 25-08-2005, 17:05

WHen you call NTL you start from fresh with the CS person you speak to, they will often take you through basic steps to test things on your connection. You can test everything possible before calling them but they do not know who you are, how competent you are, how technical you are or what qualifications you have. They therefore will expect you to go through the tests with them unless you have already spoken to them that day and it's on your file.

25-08-2005, 17:05	#6
Paul K Inactive Join Date: Jun 2003 Location: Essex innit Age: 52 Services: Sky HD + 16Mb ADSL BT Telephone Posts: 15,735	Re: Well done to NTL - you can at least do something right! WHen you call NTL you start from fresh with the CS person you speak to, they will often take you through basic steps to test things on your connection. You can test everything possible before calling them but they do not know who you are, how competent you are, how technical you are or what qualifications you have. They therefore will expect you to go through the tests with them unless you have already spoken to them that day and it's on your file.