Cable Forum - View Single Post - Do ntl have network problems that they are not admitting?

Paul K · 25-08-2005, 16:02

Have you read through all the threads and have all the problems been totally NTL's fault? We often find that a lot of speed/ connection issues are caused by PC issues but yes some are NTL problems. Quite often signal strength/ power level issues that are easily rectified by an engineer call out. Blaming NTL for a customer getting spyware on a pc or for getting a virus or not realising that hammering their bandwidth with P2P would slow down their browsing is wrong. It's often a 50-50 split when someone complains about their connection, 50% of the time it's a problem with the connection and 50% of the time its a PC configuration issue.

25-08-2005, 16:02	#4
Paul K Inactive Join Date: Jun 2003 Location: Essex innit Age: 52 Services: Sky HD + 16Mb ADSL BT Telephone Posts: 15,735	Re: Do ntl have network problems that they are not admitting? Have you read through all the threads and have all the problems been totally NTL's fault? We often find that a lot of speed/ connection issues are caused by PC issues but yes some are NTL problems. Quite often signal strength/ power level issues that are easily rectified by an engineer call out. Blaming NTL for a customer getting spyware on a pc or for getting a virus or not realising that hammering their bandwidth with P2P would slow down their browsing is wrong. It's often a 50-50 split when someone complains about their connection, 50% of the time it's a problem with the connection and 50% of the time its a PC configuration issue.