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Originally Posted by Albie
Why are NTL employees on here telling people recently that their computer is at fault when they come in to complain about bad connections and poor speeds?
It's no coincidence that in the past few weeks this board has filled up with people complaining about connection problems. Why aren't the people in the know on this board stating that the problems are at NTL's end.  |
Hmm. Interesting. Do you have any evidence to suggest that the problems are at ntl's end, rather than being computer/ router/ home network issues? If so, please feel free to share this.
The majority of speed problems are, in fact, related to people's own computers- i have personal experience of this (i did work for ntl for over 2 years
).
When people ask for help on this board, with many it is because they have had no help from ntl. In order to get things resolved it is best to eliminate a customer's own equipment first. If this can be done through this forum, it will mean that someone who is having problems won't have to go through those diagnostics in as much detail when they speak to ntl.
Now, can we please get back to the topic in hand, which is trying to help resolve bitchplz's connection problems. which, incidentally, may be due to PC problems, or modem issues- we have yet to discover this. If you wish to discuss your comments any further, then please create a new thread with some evidence of your accusations, or contact me via PM.