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Originally Posted by jonbr
I've even had one support person refuse to talk to me because I was not at home to help diagnose the fault!
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Erm how are NTL supposed to diagnose a fault if you aren't at home in front of the affected PC/ connection to follow the instructions?
I had to deal with a problem with my sisters connection but since it required certain steps to be tried I couldn't do anything because they needed someone using the affected connection to carry out a set of diagnostic tests/ steps.