[Rillington]

Hi again Jimbo!

Of course I will forgive your curt reply. I can see why you would have made it. As I say, I cannot have Sky or I would have. After all, who would pay neck end of £50 for something if you can get more for almost half that amount somewhere else if you had the choice? I think I am being ripped off - simple as - and I think others would in the same situation.

The reason I have stuck with BT is several. First, and foremost, the BT line is overground the ntl line is not so if the box on the side of the building was damaged by the local chavs I'd be without telephone and internet. Also, BT offers a free telephone bill with calls logged, free call display and free 1571 as part of the line rental. I know the latter is now free but it wasn;t until very recently. Also, I trust BT to get the bill right. I do not trust ntl and I am happy with my ISP which is NOT ntl.

Yes, it's the purple software and I have never got a successful recording out of the reminder thing and I have tried on a few occasions. Granted I haven't tried on the newer boxes but one tends to video programems for a reason and how is one supposed to rely on something which has never worked in the past? I am fortunate enough to have a DTT box so I use that whenever I can as even if it DID work your EPG won;t go any further ahead than the day after tomorrow and that annoys me as Sky's goes 7, possibly 14, days and the Freeview boxes do also compared to ntl's 2 and a bit. Also, I always get "searching for programme" when I try to see what's on more than a couple of hours ahead and then when it finally appears, I get the same "searching for programme" message again. To find out what is on six hours in advance can take several minutes. I would be grateful if you can find anything out about why I can't programme the box to successfully change channel for programme recording purposes.

I take note of what you say about things going to improve but, as I said, sitting here at this moment, it does not work and in fact is getting worse and I think many would be annoyed when they are having to pay £1.50 for something which is not working. I somehow don't invisage any money off my next bill even though what you are providing is not working? I do expect thingsa to work. My computer does, my internet works, my BT line works but the ntl does not. I can't trust the box to stay on a channel and I can't programme the box to go to a certain channel at a certain time which emans I can't video any programmes and I;m suppsoed to pay £45.50 for this.

I think I'm well within my rights to be really peeved off and that's before the 12 hours I have had to sit around for an engineer to maybe turn up and not make anything work any better as wella s having to spend at elast two hours on the telephone waiting for the faults to answer the call and for me to tell them far more than they know.

I really AM experiencing ntHell right now but you still expect me to pay the £45.50 per month the day the bill arrives.
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Oh, and as for new channels, I'd personally like to view the following which ntl is currently not providing:

Faze TV (when it launches next week) and Gaydar Radio. Gaydate TV would be nice too given that you already put through its heterosexual sister channel but not its gay brother.
I'd also like to see the Chart Show channels, esp Chart Show TV and Video Vault. As a news junkie, I;d like to see Euronews and News 24 interactive, given that I pay the licence fee plus Travel Channel too. I think others resent not having Artsworld and/or Performance.
Finally, as for radio stations, I've mentioned Gaydar Radio (which is getting big audiences given it only broadcasts on DAB to 1/6 of the country), also Music Choice, Capital Life, Heart Digital (not Heart London) and Pure Dance.