[quadplay]

Originally Posted by Rillington

Hi Jimbo!

Thank you for replying.

The trouble is is that I pay £45.50 per month or £1.50 per day for something which basically doesn't work as far as I can tell.

Well, it basically works - but as I'm sure you'll agree, that's the problem! It is being worked on, and I'm sorry I can't go into further detail, but there are interesting times ahead. It's not going to happen overnight, but things are going to improve.

I am sure that things go wrong occasionally with Sky but every experience of Sky I have had have been a system which works. I appreciate that you tell us that there is a major development underway to improve the digital TV service but nothing seems to get better. In fact it gets worse, hence the problems I have been experiencing through August.

The problems you've had since the second week of August are caused by an issue which we now understand and of which have traced the cause. A resolution is being worked on as a top priority. In fact, you should have seen some improvement over the last few days - but all involved recognise that the issue still exists.

As for setting the reminders, on the occasions I have tried, I have, the box has never gone what it had been programmed to do - such as the programme going blank mid way through, the picture hidden by the graphic saying "Do you really want to view this programme", the box moving to a different channel etc etc. It ahs never worke donce. However, my old On Digital box, six years old, goes to whatever channel I tell it to and all I do is say go to x channels between y times on z date. Simple. Works every time. ntl won't allow me to do this, hence me being unable to record from ntl.

Interesting - that's not behaviour I'm aware of. I'm not saying it's not happening, obviously, but I am wondering what the cause may be. I'll do some investigation tomorrow and see what I can find out. I take it you're still using the Purple software?

As for prices, I am happy with BT and I resent being forced to pay for a telephone line which I have no need for. That has always annoyed me and still does as I feel I am being ripped off.

I can appreciate your frustation at this. Unfortunately, it comes down to simple economics. My understanding of it is, as others on this forum have said, that phone lines are basically much more profitable than TV for ntl. The chances of recouping the investment of installing services to a property when that subscriber is DTV only are very low compared to a DTV+Telco subscriber.

Can I ask why you haven't migrated your phone line to ntl? Is it purely because you're happy with what you've got, or does your ntl phone line lack something you require?

Channels? Yes I appreciate that some of the missing channels are FTA but there are many channels I can get on Sky which ntl do not offer and probably never will.

Can you give me some examples of channels you'd like to see on the service - I imagine they're similar to my list, but if there's anything new there I'll pass them on to the appropriate people.

Finally, I am unable to have Sky where I live because I live in a multi-occupancy building.

Ahh, that's the kicker. I can quite understand your frustration at the lack of choice in that case. I hope you will forgive my rather curt reply earlier, but having seen your previous posts attacking ntl without having seen this qualification, I was somewhat annoyed - as I'm sure you would be if someone attacked your employer without you seeing a justification!