[Rillington]

Hi Jimbo!

Thank you for replying.

The trouble is is that I pay £45.50 per month or £1.50 per day for something which basically doesn't work as far as I can tell. I am sure that things go wrong occasionally with Sky but every experience of Sky I have had have been a system which works. I appreciate that you tell us that there is a major development underway to improve the digital TV service but nothing seems to get better. In fact it gets worse, hence the problems I have been experiencing through August.

As for setting the reminders, on the occasions I have tried, I have, the box has never gone what it had been programmed to do - such as the programme going blank mid way through, the picture hidden by the graphic saying "Do you really want to view this programme", the box moving to a different channel etc etc. It ahs never worke donce. However, my old On Digital box, six years old, goes to whatever channel I tell it to and all I do is say go to x channels between y times on z date. Simple. Works every time. ntl won't allow me to do this, hence me being unable to record from ntl.

As for prices, I am happy with BT and I resent being forced to pay for a telephone line which I have no need for. That has always annoyed me and still does as I feel I am being ripped off.

Channels? Yes I appreciate that some of the missing channels are FTA but there are many channels I can get on Sky which ntl do not offer and probably never will.

Finally, I am unable to have Sky where I live because I live in a multi-occupancy building.