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jaycee · 24-08-2005, 15:49

Hi,

We're getting glitchy pictures on our DTV service. We've had this before and I've had an engineer out twice, one whom renewed all the connectors and changed the double-tap isolator to a single, and fitted a 6dB attenuator to the back of the box, and another who replaced our wobbly old Pace box with a Samsung.

I've had a look in the engineering menu and really, I can't spot anything wrong. SNR for the DVB pages is a good 32dB, and there doesn't seem to be anything obviously out of tolerance. Also our cable modem feed, connected on the same drop, is working fine, even though it's SNR is only 29dB

I have noticed Post RS error messages in the event log however, which would explain the glitchy pictures.

What should I do ? I am concerned that if I call out another engineer, he will find no fault and we will then incur a charge.

(incidentally I found a bug in the Samsung boxes - if you scroll too far back in the Event log, the box crashes!)

Can anyone from NTL here suggest what to do ?

24-08-2005, 15:49	#1
jaycee Inactive Join Date: May 2005 Posts: 304	Post RS error woes Hi, We're getting glitchy pictures on our DTV service. We've had this before and I've had an engineer out twice, one whom renewed all the connectors and changed the double-tap isolator to a single, and fitted a 6dB attenuator to the back of the box, and another who replaced our wobbly old Pace box with a Samsung. I've had a look in the engineering menu and really, I can't spot anything wrong. SNR for the DVB pages is a good 32dB, and there doesn't seem to be anything obviously out of tolerance. Also our cable modem feed, connected on the same drop, is working fine, even though it's SNR is only 29dB I have noticed Post RS error messages in the event log however, which would explain the glitchy pictures. What should I do ? I am concerned that if I call out another engineer, he will find no fault and we will then incur a charge. (incidentally I found a bug in the Samsung boxes - if you scroll too far back in the Event log, the box crashes!) Can anyone from NTL here suggest what to do ?